Too much manual work and too little time for personal attention
Welten is the go-to secondment agency for finance professionals aiming for careers in banking, insurance, or government sectors. With over 1,000 applications per month, Welten faced three major challenges: candidates often waited too long for a response, the process was fragmented and time-consuming, and there was insufficient time for personal contact and relationship building. This led to the unnecessary loss of both clients and candidates.
Automation and human touch via Selection Lab
In collaboration with Selection Lab and the Byner ATS system, Welten designed a new selection flow. This flow started with an automated WhatsApp intake and a personality scan, allowing candidates to apply quickly and easily. Based on their profile, interviews were automatically scheduled. Candidates also received a personalized skill report in Welten's branding, ensuring a professional and consistent experience.
After the initial rollout, the flow was evaluated. Feedback indicated a need for more human interaction. As a result, Welten added a manual WhatsApp check and a phone interview step. This way, the company combined the power of automation with meaningful human touchpoints—achieving speed and scalability without losing the personal element.
Results: Faster, more modern, and more efficient
Through automation, the following results were achieved:
- 335 applications processed in a month
- Responses to all candidates within 1 minute
- 6,700 minutes saved on interview scheduling
- Increased candidate satisfaction thanks to a modern and personalized experience
Conclusion
Thanks to the collaboration with Selection Lab, Welten successfully modernized its selection process without losing the human element. The outcome: faster placements, more satisfied candidates, and significant time savings for the team.
