The Challenge
Jeeves needed to build a new team for a major aviation client. Recruiting bus drivers, and fast. Because when you're working with a large client in aviation, there's no room for half measures — quality has to be spot on, people have to be the right fit, and the pipeline has to get moving while the pressure is on. Within no time, 700 candidates came in, and every single one of them needed to be processed in an efficient, high-quality way without a single good candidate slipping through the cracks.
But there was a second challenge, one that many recruiters in volume recruitment will recognise. Candidates apply on a Saturday evening, scrolling through Indeed, spot a vacancy and are ready to respond right then and there. But the recruiter calls back Monday morning, the candidate doesn't pick up an unknown number, or they're at work and can't talk. By Thursday morning, that same candidate has already said yes to someone else. Good people lost — not because they weren't interested, but because the moment had passed.
And then there's the no-show problem. A packed calendar of interviews, and a large portion of candidates simply don't show up. That costs time, money and energy — and all the while, the clock keeps ticking.
The Solution
Jeeves didn't have an ATS yet. So Selection Lab started there, and within two weeks a fully configured Recruitee system was up and running, including integrations and workflow. From zero to operational in fourteen days — something many organisations treat as a year-long project.
From within Recruitee, the SmartChat launched immediately, starting with a personal video from Yvonne. Not a cold form, not a formal email — but a warm, familiar face that set the tone for the rest of the process. Exactly in line with the way Jeeves itself operates: hospitality is in their DNA, and candidates felt that straight away.
After the video, candidates went through the relevant checks via Swipeable, and if everything checked out, an interview was automatically scheduled at a time the candidate chose themselves. Not when the recruiter happened to be free, but when it suited the candidate. That way, someone who was enthusiastic on Saturday evening wasn't already gone by Tuesday — instead, they were on the phone at eleven o'clock on Tuesday, at a time they had chosen themselves and were therefore ready to answer.
For the recruiters at Jeeves, this represented a fundamental shift. Everyone who applied received immediate attention, including candidates who ultimately weren't the right fit. They were rejected in a respectful and personal way, so that they could be approached again in the future without any negative feelings towards Jeeves. Everything was logged in Recruitee, and recruiters only needed to focus on the candidates who already had something scheduled in their calendar.
That last point was no coincidence. The assessments didn't just determine whether someone was suitable as a bus driver, they also revealed who that person was as a human being. Reliability, follow-through, perseverance and hospitality — because that's at the core of Jeeves' identity and therefore essential in every employee. These are traits that predict whether someone will actually show up for their interview and still be happily working two months later. Because in blue collar volume recruitment, the challenge isn't just finding people, it's keeping them.
The Results
Out of 700 candidates, 35 were ultimately hired, in two months, using a process that hadn't even existed before. Normally, a candidate takes 2.5 hours to move through the entire process. With Selection Lab's automated flow, that was reduced to 1.75 hours, not even counting the filtering and question-answering. That adds up to a saving of at least 250 hours.
No-shows dropped dramatically, retention in the first six weeks improved significantly, and the client was satisfied. People showed up, did their jobs well and stayed. That means less re-hiring, lower campaign costs and a client who comes back for the next assignment. A happy client, an efficient process and an ROI that proved itself.
The Results
100%
Of the hired candidates passed their training, thanks to the sharp pre-filtering
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