Teleperformance is one of the largest employers in the world. That means recruitment operates at a scale most organisations can barely imagine: high volumes, rapid scaling up and down, across multiple countries simultaneously. Suriname, Belgium, the Netherlands — each country has its own context, its own labour market, its own challenges. The real problem lies behind those volumes. Because Teleperformance works largely remotely, and that brings challenges you simply don't encounter in an office-based organisation. Does a candidate have a fast enough internet connection? Is their laptop suitable for the work? And perhaps most importantly: is someone genuinely capable of working independently, under pressure, from home for extended periods — without the structure of an office around them? Answering that question based on a CV or an interview alone is a gamble. And Teleperformance cannot afford to gamble when operating at this scale. Because every mismatch costs money, time, and damages reputation. Many people assume that speed and quality are at odds when dealing with these kinds of volumes. Teleperformance proves otherwise.
Teleperformance is one of the largest employers in the world. That means recruitment operates at a scale most organisations can barely imagine: high volumes, rapid scaling up and down, across multiple countries simultaneously. Suriname, Belgium, the Netherlands — each country has its own context, its own labour market, its own challenges.
The real problem lies behind those volumes. Because Teleperformance works largely remotely, and that brings challenges you simply don't encounter in an office-based organisation. Does a candidate have a fast enough internet connection? Is their laptop suitable for the work? And perhaps most importantly: is someone genuinely capable of working independently, under pressure, from home for extended periods — without the structure of an office around them?
Answering that question based on a CV or an interview alone is a gamble. And Teleperformance cannot afford to gamble when operating at this scale. Because every mismatch costs money, time, and damages reputation. Many people assume that speed and quality are at odds when dealing with these kinds of volumes. Teleperformance proves otherwise.
Selection Lab developed an integrated selection flow that provides answers to the questions that truly matter — early in the process. The flow starts with a system check: does the candidate have the right internet connection and a suitable laptop? No assumptions, but a concrete verification before the process continues. This is followed by an assessment specifically focused on coping mechanisms. Not just whether someone can work under pressure, but how they deal with that pressure. What do they do when things get tough? These insights help not only with selection, but also directly reduce absenteeism and improve retention. Next, competencies are assessed against the role requirements, followed by a language skills assessment. Everything is fully integrated into the ATS, so recruiters in every country work with the same flow and results are immediately available for the next step. No more administrative burden.
Selection Lab developed an integrated selection flow that provides answers to the questions that truly matter — early in the process. The flow starts with a system check: does the candidate have the right internet connection and a suitable laptop? No assumptions, but a concrete verification before the process continues.
This is followed by an assessment specifically focused on coping mechanisms. Not just whether someone can work under pressure, but how they deal with that pressure. What do they do when things get tough? These insights help not only with selection, but also directly reduce absenteeism and improve retention.
Next, competencies are assessed against the role requirements, followed by a language skills assessment. Everything is fully integrated into the ATS, so recruiters in every country work with the same flow and results are immediately available for the next step. No more administrative burden.
Teleperformance now selects based on what truly matters: not just whether someone can perform the role, but whether they are built for it. The process has become faster and more efficient, and quality has improved. Quantity cannot exist without quality here, and vice versa. Many people think the two are in conflict. Teleperformance proves they can go hand in hand.
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KPN was juggling three different assessment providers for its many candidate target groups. Selection Lab replaced all three with one platform, directly connected to SmartRecruiters, giving each of the five target groups its own tailored flow. One party, one contract, one integration, one point of contact.
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Jeeves needed to build a new team for a major aviation client fast. Selection Lab set up Recruitee and a smart selection flow from scratch in two weeks, processing 700 candidates with personal attention, sharp pre-filtering and dramatically fewer no-shows.
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Friesland Campina needed forty trainees worldwide. Within three weeks, 23,000 applications came in from 18 countries. Selection Lab built a fair, fully automated selection flow, fully compliant with the EU AI Act, that processed every candidate objectively and hired 40 trainees in under a month.
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