How Teleperformance uses chat to select the right candidates

Teleperformance is a global leader in digital business services, providing customer experience management and business process outsourcing solutions for international brands.

Efficiently identifying candidates with crucial skills

Teleperformance needed an efficient way to assess whether candidates possessed specific crucial skills early in the recruitment process. Screening large volumes of applicants manually was time-consuming and made it difficult to quickly identify qualified candidates. The organization required a scalable and objective pre-selection method.

Chat-Based screening with Selection Lab

In collaboration with Selection Lab, Teleperformance implemented a chat-based screening solution. Candidates received automated knock-out (KO) questions via chat to assess essential skills before proceeding in the recruitment process. This approach enabled Teleperformance to quickly filter applicants while ensuring a consistent and candidate-friendly screening experience.

Results

• 501 candidates received messages from chat
• 41% (206) candidates completed the screening
• 14% (71) candidates successfully passed the screening
• Faster identification of qualified candidates
• Reduced manual screening time for recruiters

Conclusion

By implementing chat-based knock-out screening in partnership with Selection Lab, Teleperformance significantly improved the efficiency and quality of its candidate pre-selection process, enabling recruiters to focus on the most suitable talent.